Real-time Customer Feedback Programmes

Capture feedback across touchpoints to engage customers and create memorable and profitable experiences.
customer feedback
Benefits
01

Successful end-to-end programmes

Partnering with leading platforms, we gather and help you share relevant customer insight throughout your organisation.
02

Create memorable experiences

Monitor and prioritise the customer moments that exceed expectations and create positive and sustainable sentiment.
03

Close the loop with your customers

Build effective feedback loops so you can respond quickly and effectively to create strong relationships.

Client results

A group high-fiving

Increasing retention through improved customer experience

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Case study Man Truck Bus

Promoting customer centricity at MAN Truck & Bus

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roads

Putting the customer in the driving seat at Renault

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Featured solutions
Customer Journey Understanding
Explore the entire customer journey to identify potential gaps and opportunities in your delivery.
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Implementation of CX Technology Platforms
Monitor the moments that matter to your customers and respond quickly to opportunities and risks.
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ExperienceTransform
Excel in the moments that matter most to your customers and create memories that lead to profitable relationships.
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CX+

CX+ is the only sector-specific customer experience index backed by rigorous research. It shows you how to close the gap between brand promise and customer experience with insights from over 1,300 brands across 17 countries, and over 140,000 people’s experiences.
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