Voice of Customer AI Analytics

Get fast, deep customer insights using all unstructured customer data sources – online, open-ended surveys, voice and text.

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Overview

We mine all forms of unstructured customer feedback holistically, from CX platforms and surveys, social media, blogs, and recordings of agent voice and text interactions. This provides deep insights into the underlying root causes to guide your investments for maximum business impact.

Global scope

1,500+ data scientists, analytics consultants, technologists and data designers
800+ CX experts worldwide

Key features

Human and machine

We harness technology and AI analytics, with sector knowledge and bespoke taxonomies to create deeper insights.

Strategic insights

We guide strategic decision-making on root causes to complement tactical identification of customer issues to address.

Speed and depth

Our data mining expertise means we quickly generate meaningful insights beyond simple word recognition approaches.

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