Manage Real-Time Customer Experiences
Overview
Evaluate and respond to important customer feedback and interactions, and react quickly to opportunities and risks in the moments that matter most to customers, with transactionTRI*M. It explores emotions so you can create positive and sustainable memories that build lasting, profitable relationships.
“There is a confusion between experience and memory.
We don’t actually choose between experiences,
we choose between memories of experiences.”
Key features
Automated end-to-end processes
Measure and report customer experiences in real time, so you can respond quickly and effectively.
The data behind emotions
Drawing on behavioural economics principles, we understand how emotions create memorable experiences and build loyalty.
Activate customer-centricity
Transform your organisation and become truly customer-centric with our validated CX solutions and consulting services.