Real-time Customer Feedback

Capture feedback across touchpoints to engage customers and create memorable and profitable experiences.
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Benefits
01

Know your customers

We explore the entire customer journey with you in a workshop, to help you identify potential gaps in your delivery.
02

Successful end-to-end programs

Partnering with leading platforms, we gather and help you share relevant customer insight throughout your organization.
03

Create memorable experiences

Monitor and prioritize the customer moments that exceed expectations and create positive and sustainable sentiment.
04

Close the loop with your customers

Build effective feedback loops so you can respond quickly and effectively to create strong relationship.

Client results

A group high-fiving

Increasing retention through improved customer experience

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roads

Putting the customer in the driving seat at Renault

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Featured solutions
Customer Journey Understanding
Explore the entire customer journey to identify potential gaps and opportunities in your delivery.
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Implementation of CX Technology Platforms
Monitor the moments that matter to your customers and respond quickly to opportunities and risks.
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ExperienceTransform
Excel in the moments that matter most to your customers and create memories that lead to profitable relationships.
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CX+

CX+ is the only sector-specific customer experience index backed by rigorous research. It shows you how to close the gap between brand promise and customer experience with insights from over 1,300 brands across 17 countries, and over 140,000 people’s experiences.
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