CX Competitive Analysis & Customer Relationships
Know how to excel in the moments that matter to your customers, and stand out against your competitors.

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Overview

relationshipTRI*M shows the strength and potential of your customer relationships to inform your customer strategy. It helps you understand your customers’ needs throughout the customer journey, showing how you are positioned against competitors, which moments matter most, and where to invest.

Key stats

25,000 projects we have learned from
120 countries
1,900 companies

Key features

Actionable direction

Guidance from world leaders in customer experience, and learnings from the largest CX benchmark database.

Tried and tested

Based on neuroscience and behavioral economics, our validated approach has strong links to actual customer behavior.

Powerful partnerships

Partnering with leading platform providers, we design and activate CX programs to meet your individual needs.

Related solutions
Assess your CX maturity and align your organization on what you need to achieve for a successful CX transformation.
Discover what makes your experience unique, and how it helps deliver your brand promise.